Updated July 11, 2018
ORDER SERVICE AGREEMENT (all membership levels)
I. MULTIPLE SESSIONS/EVENTS PER ORDER: Only one session or event is allowed per order. If our editors find that more than one session or event is included in one order, we will cancel the order, and request that new orders be placed for each session or event.
II. ORDER PROCESSING TIMES: Turnaround times suggested through the ordering system are estimates. PE will attempt to complete orders within an estimated turnaround time, except in the cases of: public holidays, acts of god.
III. SUBMISSION AND DELIVERY TIMES: In order to have your order completed in the estimated turn-around time, you must submit your order by 3pm, EST. Please allow orders to be completed by 6pm on the estimate delivery date, before being considered late.
IV. NO-RUSH POLICY FOR DELAYED RESPONSE TO SAMPLE ORDERS: If you have requested sample images for your order, Photographer's Edit will notify you via email when your sample images are ready. Please respond to these emails as soon as possible. In the event that your response to these emails is delayed, Photographer's Edit is not able to rush the order to compensate for such delays.
V. RECEIVED FILES: In order to help avoid orders being delayed, if we receive 5% or less difference in the image count, we will proceed with the amount of images provided.
VI. ORIGINAL IMAGE STORAGE: PE is not responsible for the storage of original images. We recommend backing up original images prior to uploading to PE for processing.
VII. PROCESSED IMAGE STORAGE: PE processed files are stored only for 14 days following order completion, upon which orders are automatically deleted from our servers. Clients are notified via email of order completion. Any potential order issues must be resolved within the 14-day time frame.
VIII. REFUNDS: PE does not offer refunds for services. If you are unsatisfied with post processing we will gladly redo your order until you are satisfied. Please be sure to complete your processing preferences so our editing teams knows how to best process your images.
IX. ORDER REDO'S: If there is a problem with an order, a redo must be requested through the order feedback system within 10 days of order completion. Redo's will be completed within 1-2 business days. PE does not redo orders for culling, cropping or choice of black and white images, as these elements of processing are highly subjective.
X. CUSTOM PRESET REVISIONS: If need be, we allow up to two visions of your Custom Preset design. You can request a revision on our feedback form.
XI. REWARDS: Rewards are earned for all paid services at every membership level, as well as through our Referrals program. Rewards are not earned on the Premium Membership fee, cancellation fees, refunds or missed submissions fees. Rewards expire 364 days from the date the reward is given.
XII. REFERRALS: Reward points for referrals cannot be earned as a result of posting a referral code to a public coupon site or any comparable service or website. Referral codes may only be shared on an individual basis.
XIII. DISCOUNTS: Gift Cards Codes and Coupon Codes of a specific monetary value may be used in conjunction. Only one percentage discount may be added at a time. First order discounts may not be used in conjunction with other codes.
XIV. RUSH SERVICE: Our Rush service is only available for non-scheduled cull/color-correction orders at the time of placing an order. We cannot add on our Rush Service after your order is placed. If your order is eligible for Rush (based on image count and our image capacity), a pop up will occur during the order process. The Rush fee amount will be displayed in the pop up window and is based on +50% of your order. The turnaround time is 3 business days.
XV. PROFESSIONAL PHOTOGRAPHERS: The Photographer's Edit service has been designed for professional photographers. If you are not a professional photographer, and would like images processed by Photographer's Edit, please prepare a copyright release from the original photographer, to submit in conjunction with your order. This release can be emailed to firstname.lastname@example.org.
XVI. REFUSAL OF SERVICES: PE retains the right to decline or cancel services to any photographer or photography studio at any time.
XVII. CONFIDENTIALITY and COPYRIGHT: We understand the importance of privacy and the significance of copyright law as it relates to your images. Your images will not be shared with any entity or individual outside Photographer's Edit and its editing team without your expressed permission.
SCHEDULING SERVICE AGREEMENT (Premium Membership only)
I. PREMIUM MEMBERSHIP FEE: The $99 fee covers your Premium Membership for 364 days from the date of the payment of said fee.
II. SCHEDULING ORDERS: Only by scheduling an order do we offer a faster turnaround time and dedicated editing team.
III. ORDER PROCESSING TIMES: Turnaround time is 3 business days for under 800 images, or 6 days for anything over 800 images. This turnaround time requires the order is placed through the scheduling system, and submitted with photos uploaded by 3:00PM EST on the reservation date.
IV. CANCELLATIONS: You may cancel an order through the automated system up to 4 business days in advance of the reservation date.
V. MISSED SUBMISSIONS: Scheduled orders with no submission past the reservation date are subject to a $10 charge.