Opening your Completed Order zip file

Once your order is completed, you'll need to extract/open the zipped file(s) with your completed order.  Here's how:

Go ahead and download your completed order from you Account Dashboard, it will be a .zip file

Move the .zip file from the Downloads onto your Desktop, as your completed order will NOT open correctly if you try to open from the Downloads folder.

Then extract/unzip the zipped folder.

To extract using Windows:

1. Right-click the .zip folder and select Extract All.
2. Choose the location where you want your extracted files to appear (we recommend your Desktop) and click Extract. 

To extract using Mac:

1. Move the .zip folder from Downloads to your Desktop.
2. Double click the .zip folder to open.

After extracting the files, you may delete the .zip file.

For help viewing your completed order in Lightroom, please check out this article.