This is an excerpt from the general Photographer's Edit Terms and Conditions page:
SCHEDULING SERVICE AGREEMENT (Premium Membership only)
I. PREMIUM MEMBERSHIP FEE: The $99 fee covers your Premium Membership for 364 days from the date of the payment of said fee. Premium membership sign ups are available January 1 - August 31, so that we can maintain a wonderful experience for our existing Premium Members throughout the year, including the busy season. Bonus: For those that spend $1000 or more with Photographer's Edit in a calendar year, you'll automatically be granted a Premium Membership at no charge. If you were already on a Paid Membership, the Loyalty Membership will take over, and be good for the full calendar year.
II. BULK DISCOUNT: As a Premium member, you are eligible for 10% savings on a Bulk Credit purchase of $1000. Simply purchase $1000 of Bulk Credit, and your 10% savings will apply at checkout.
III. SCHEDULING ORDERS: In order to receive the faster turnaround time and dedicated dedicated editing team as a Premium Member, you must schedule your orders. When making your reservation, please provide an approximate number of images to be submitted with your order. Our system allows a leeway in image count of 10% over/20% under 201 images; 15% over/25% under for 101-200 images; and 30% over/45% under for up to 100 images. (So for example, if you are creating your reservation for 800 images, you may submit anywhere between 640-880 images.)
V. ORDER PROCESSING TIMES: Turnaround time starts at 3 business days for under 800 images, and starts at 6 days for orders over 800 images. This turnaround time requires the order to be placed through the scheduling system, and submitted with photos uploaded by 6:00PM EST on the reservation date. Our goal is to complete all scheduled orders as quickly and efficiently as possible. During our busier months, we see a fluctuation in turnaround times due to the amount of orders received. Due to this fluctuation, scheduled premium orders and rush orders are prioritized to be completed ahead of non-scheduled orders. Keep in mind that if you schedule a large amount of large image count orders (800+) back to back on your calendar, there might be a delay in turnaround due to the dedicated team being fully booked.
VI. CANCELLATIONS: You may cancel an order through the Premium Membership calendar system up to 24 hours in advance of the reservation date.
VII. MISSED SUBMISSIONS: Scheduled orders with no order submission past the reservation date are subject to a $20 fee. If your scheduled date needs to be canceled for reasons out of your control (bad weather/sickness), please let us know, and we'll gladly refund the $20 fee.
VIII. SIGNUP PERIOD: Premium Membership signups are open from January to August each year in order to assure the best possible experience for our Premium Members during busy season.
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