SCHEDULING SERVICE AGREEMENT (Premium Membership only)
I. PREMIUM MEMBERSHIP FEE: The $99 fee covers your Premium Membership for 364 days from the date of the payment of said fee. Premium membership sign ups are available January 1 - August 31, so that we can maintain a wonderful experience for our existing Premium Members throughout the year, including the busy season. Bonus: For those that spend $1000 or more with Photographer's Edit in a calendar year, you'll automatically be granted a Premium Membership at no charge. If you were already on a Paid Membership, the Loyalty Membership will take over, and be good for the full calendar year.
II. BULK DISCOUNT: As a Premium member, you are eligible for 10% savings on a Bulk Credit purchase of $1000. Simply purchase $1000 of Bulk Credit, and your 10% savings will apply
III. SCHEDULING ORDERS: Only by scheduling an order are we able to offer a faster turnaround time and dedicated editing team. At this time, only Culling/Color-Correction orders can be scheduled.
IV. RECEIVED FILES: In order to help avoid orders being delayed, if we receive 5% or less difference in the image count, we will proceed with the amount of images provided.
It's very important to submit the image count stated on your reservation, within 15%, since our turnaround times are based on capacity. If the image count is above or below the 15%, you may be asked to place a non-scheduled order.
V. ORDER PROCESSING TIMES: Turnaround time starts at 3 business days for under 800 images, and starts at 6 days for orders over 800 images. This turnaround time requires the order to be placed through the scheduling system, and submitted with photos uploaded by 3:00PM EST on the reservation date. Our goal is to complete all scheduled orders as quickly and efficiently as possible. During our busier months, we see a fluctuation in turnaround times due to the amount of orders received. Due to this fluctuation, scheduled premium orders and rush orders are prioritized to be completed ahead of non-scheduled orders.
VI. CANCELLATIONS: You may cancel an order through the automated system up to 48 hours in advance of the reservation date.
VII. MISSED SUBMISSIONS: Scheduled orders with no order submission past the reservation date are subject to a $10 fee. If your scheduled date needs to be canceled for reasons out of your control (bad weather/sickness), please let us know, and we'll gladly refund the $10 fee.