Support hours: Monday - Friday, 9am-8pm EST / 6am-5pm PST
We are closed on most major American national holidays. We are closed Memorial Day and Labor Day, Thanksgiving Day and Black Friday, and we are closed for Christmas Eve, Christmas Day, as well as New Years Eve and New Year's Day.
For feedback about an order and/or a redo request:
Go to your Account dashboard, click on the appropriate emoji next to your order, and fill out the feedback form completely. We can generally have redo's completed in one business day!
For questions about our services or the status of an order:
1. About Our Services: Make sure to take advantage of the wealth of searchable information here on our Support site! If you've searched for information and cannot find what you're looking for, just click on the "Submit Request" button at the top right corner of this window.
2. Status of an Order: If you're curious about the status of an order, Go to your Account dashboard, the Orders section, and check the Status of the order! In the rare situation that your order might be overdue, feel free to reach out to our team by clicking on the "Submit Request" button at the top right corner of this window.
By the way, we're glad to chat on the phone with you if you'd prefer this over email! You can schedule a call with our team by clicking here.