Support hours: Monday - Friday, 9am-8pm EST / 6am-5pm PST
We are closed on most major American national holidays. We are closed Memorial Day and Labor Day, Thanksgiving day and Black Friday, and we are closed for Christmas and the New Year, Dec 25 and Jan 1.
We will be on a company retreat January 31-February 1 and our hours for those dates are 1-3pm EST. We are closed on February 2nd but will resume regular support hours on February 5.
For feedback about an order and/or a redo request:
1. Simply go to photographersedit.com/feedback and fill out the form completely. We can generally have redo's completed in one business day!
2. Go to your Account dashboard, click on the appropriate emoji next to your order, and fill out the feedback form completely. We can generally have redo's completed in one business day!
For questions about our services or an outstanding order:
1. Submit a support ticket: Click on the "Submit Request" button at the top, right corner of this window.
2. Phone: We're glad to schedule a time chat on the phone with you, if you'd prefer this over email. Just submit a support ticket requesting a call, and give us two or three times that would work best for you. We'll be in touch with you right away!