Relationships are important to us, so communication is important to us! We're a small team, so here's how we handle things:
Support Hours: Monday - Friday, 9am-8pm EST / 6am-5pm PST
We are closed on most major American national holidays. We are closed Memorial Day, Labor Day, July 4th, Thanksgiving Day and Black Friday. We are also closed for Christmas Eve, Christmas Day, as well as New Years Eve and New Year's Day.
Status of an Order
Go to your Account dashboard, the Orders section, and check the Status of the order! Easy, right?
Feedback about your order? Need an order redone?
1. Go to your Account dashboard and Order History.
2. Click on the appropriate emoji next to your order, and fill out the feedback form completely.
3. We generally have redo's completed in one business day!
For questions about our services or the status of an order:
1. Support Site - There is a wealth of information on our Support site; just search your question, and you'll likely find a detailed answer - even with video demonstration!
2. Submit a Ticket - If you've searched for information and cannot find what you're looking for, just click on the "Submit Request" button at the top right corner of this window. We got you!
3. Email - If you're in love with sending emails, shoot us a message to firstname.lastname@example.org!
4. Phone - We're glad to chat on the phone with you if you'd prefer this over email! You can schedule a call with our team by clicking here.