The turnaround clock begins once we've received the order, image files, and anything else necessary for the job (such as your presets). We have a 6:00PM EST cutoff, so if images are received after 6:00PM EST, they're counted as coming in on the next business day. Completed orders are typically uploaded before 6pm EST.
With that in mind, here are our current estimated turnaround times:
Culling/Color correction orders, Under 800 images submitted - 3–5 business days
Culling/Color Correction - Over 800 images submitted: 6-8 business days
Custom Retouching: We provide a turnaround estimate along with each free quote.
Basic & Advanced Retouching: 3-4 business days, for under 60 images
Please understand that these turnaround times can fluctuate, particularly during late summer and into the fall. When you place an order, you will be given an estimated turnaround time based on our capacities. Keep in mind that placing an order earlier in the day (before daily capacities fill) may result in a faster turnaround time.
Premium Members
Culling/Color correction orders, Over 800 images submitted - 6–8 business days
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