How (and when) can I contact PE?

Nathan Holritz -

For feedback about an order and/or a redo request: 

1. Simply go to and fill out the form completely! We can generally have redo's completed in one business day! 

2. Go to your Account dashboard, click on the smiling or frowning face next to your order, and fill out the feedback form completely. We can generally have redo's completed in one business day! 


For questions about our services or an outstanding order: 

1. Submit a support ticket: Click on the "Submit Request" button at the top, right corner of this window.

2. Email:

3. Phone: We're glad to schedule a time chat on the phone with you, if you'd prefer this over email! Just submit a support ticket requesting a call, and give us two or three times that would work best for you. We'll be in touch with you right away! 


Support hours: Monday - Friday, 9am-8pm EST / 6am-5pm PST

We are closed on most major American national holidays. We are closed Thanksgiving day and Black Friday, and we are closed for Christmas and New Year, Dec 24-26 and Dec 31-Jan 2.

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